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Refund policy

What if the goods are faulty?

If you believe the goods are faulty, you should contact and return the item BACK TO US as soon as possible. Returns SHOULD BE SENT back to Melbourne and transport cost are the customer responsibility. All product returns must be 100% complete and contain all original manufacturer box and packaging materials, all accessories and documentation included with the original shipment.


What about refunds?

You can get a refund if:

  1. The product has a fault you could not have know about when you bought it.
  2. The product does not do the job as advertised on this site.
  3. The product is not as described

You cannot get a refund if:

  1. You can’t provide proof of purchase (a sale receipt). 
  2. There is nothing wrong with the goods, you have changed your mind.
  3. The goods were bought for someone else who doesn’t want them.
  4. If the part has been ordered specifically for your vehicle from overseas

Double Black Off-Road adheres to consumer affairs Vic and ACCC guide lines relating to the return of goods.


Can goods be exchanged?

Please choose goods carefully and ask as many questions as you need.  A 25% re-stocking fee will apply to all goods exchanged (unless faulty in which case there is no re-stocking fee)