What if the goods are faulty?
If you believe the goods are faulty, you should contact and return the item BACK TO US as soon as possible. Returns SHOULD BE SENT back to Melbourne and transport cost are the customer responsibility. All product returns must be 100% complete and contain all original manufacturer box and packaging materials, all accessories and documentation included with the original shipment.
What about refunds?
You can get a refund if:
You cannot get a refund if:
Double Black Off-Road adheres to consumer affairs Vic and ACCC guide lines relating to the return of goods.
Can goods be exchanged?
Please choose goods carefully and ask as many questions as you need. A 25% re-stocking fee will apply to all goods exchanged (unless faulty in which case there is no re-stocking fee)